Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Server is responsible for providing friendly, professional, and efficient food and beverage service to guests at the Prairie Rose Kitchen restaurant and Red Willow Café grab-and-go. This position ensures guests receive a welcoming and memorable experience while maintaining high standards of service, cleanliness, and food safety.

The server will guide guests through menu options, processes orders accurately, maintains service areas, and adapts service to the relaxed pace and wellness positioning of the spa.

Key Responsibilities

     ·         Greet guests promptly and provide knowledgeable, courteous service.

     ·         Explain menu items, ingredients, dietary options, beverages, and daily features accurately.

     ·         Take and enter orders correctly, communicate modifications clearly, and verify allergy requirements.

     ·         Deliver food and beverages efficiently and check guest satisfaction at appropriate intervals.

     ·         Process payments, room or wristband charges where applicable, gift cards, and other approved transactions accurately.

     ·         Maintain tables, counters, displays, condiment stations, beverage areas, and service supplies.

     ·         Support grab-and-go stocking, product rotation, packaging, labelling, and presentation as assigned.

     ·         Complete opening, side-work, and closing duties.

     ·         Participate in tastings, mock service, opening setup, and product knowledge sessions.

     ·         Respect guest privacy, relaxation, and pace while remaining attentive and available.

     ·         Recommend suitable menu items, beverages, and additions based on guest preferences.

     ·         Respond professionally to concerns and involve a supervisor when service recovery is required.

     ·         Communicate clearly with culinary, bar, and support teams to maintain smooth service.

    ·         Follow food safety, responsible beverage service, allergen, sanitation, cash-handling, and occupational safety procedures.

     ·         Maintain clean, dry, and unobstructed service areas and immediately report accidents, hazards, equipment concerns, and other safety issues promptly.

     ·         Recognize guest cues and adapt service style to individual needs.

     ·         Assist with server, host, busser, and food-runner training and mock services.

Qualifications

·         Previous experience in food and beverage restaurant, café, or hospitality operations is preferred.

·         Ability to work in a fast-paced environment and manage multiple priorities.

·         Strong customer service and communication skills.

·         Serve It Right Saskatchewan (SIRS) certification is required.

·         Safe Food Handling Certification is an asset.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is an asset.

·         Minimum 19 years of age.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Host is responsible for creating a warm and welcoming first impression for guests visiting the Prairie Rose Kitchen. This position manages guest seating, assists with reservations and waitlists, and helps ensure an organized and positive dining experience.

The Host works closely with the service, culinary, guest services, and group teams to balance guest expectations with operational capacity.

Key Responsibilities

     ·         Greet and acknowledge guests promptly in a friendly and professional manner.

     ·         Manage reservations, walk-in guests, waitlists, table assignments, and seating rotation accurately.

     ·         Confirm guest names, party size, special occasions, accessibility needs, and relevant reservation notes.

     ·         Provide realistic wait times and keep waiting guests informed.

     ·         Coordinate table readiness with Servers, Bussers, and Shift Leads.

     ·         Answer dining questions and provide accurate information on menus, hours, policies, and spa-related dining considerations.

     ·         Maintain an organized, clean, and professional host area.

     ·         Recognize guest cues and create a calm arrival experience even during peak periods.

     ·         Communicate special requests, allergies, celebrations, group details, or service concerns to the appropriate team member.

     ·         Assist with wayfinding and coordinate with Guest Services when guests require support beyond the restaurant.

     ·         Thank departing guests and invite feedback when appropriate.

     ·         Protect guest privacy and handle personal information according to policy.

     ·         Assist with menus, telephone inquiries, lost-and-found routing, and other front-of-house tasks as assigned.

     ·         Assist with server, host, busser, and food-runner training and mock services.

Qualifications

·         Previous experience in food and beverage restaurant, café, or hospitality operations is preferred.

·         Excellent communication and organizational skills.

·         Ability to remain calm and professional in a fast-paced environment.

·         Ability to manage multiple tasks and prioritize guest needs.

·         Strong customer service and interpersonal skills.

·         Serve It Right Saskatchewan (SIRS) certification is an asset.

·         Safe Food Handling Certification is an asset.

·         WHMIS certification is preferred.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Located approximately 20 minutes south of Saskatoon, Dakota Dunes Resort is a distinctive destination that celebrates the history, culture, and hospitality of Whitecap Dakota Nation through thoughtful design and an authentic Indigenous guest experience.

Dakota Dunes Resort is seeking a reliable, motivated, and hands-on General Maintenance Worker to join our Facilities team. Reporting to the Director of Maintenance and Assistant Maintenance Manager, this position is responsible for the day-to-day maintenance, repair, and upkeep of the resort's facilities, equipment, and grounds.

The successful candidate will take pride in maintaining a safe, clean, and well-functioning property while supporting the overall guest experience. This is a hands-on position suited to someone with a broad range of maintenance skills, a strong work ethic, and the ability to work independently as well as part of a team.

Key Responsibilities

• Perform general repairs and maintenance throughout the hotel, including guest rooms, public spaces, restaurants, meeting rooms, and back-of-house areas.
• Complete routine preventative maintenance inspections and scheduled maintenance tasks.
• Perform basic plumbing, electrical, carpentry, painting, drywall, and general repair work within the scope of training and qualifications.
• Respond to maintenance requests and work orders in a timely and professional manner.
• Assist with the maintenance and servicing of HVAC systems, mechanical equipment, appliances, and other building systems.
• Maintain the exterior grounds, walkways, parking areas, and landscaping.
• Assist with seasonal duties, including snow removal, salting, and general outdoor property maintenance.
• Assist with furniture moves, room setups, equipment installations, and minor renovation projects.
• Maintain tools, equipment, and maintenance storage areas in an organized and safe condition.
• Identify and report potential safety hazards, equipment deficiencies, and building maintenance concerns.
• Work collaboratively with other resort departments to minimize disruption to guests and daily operations.
• Follow all established safety procedures, policies, and departmental standards.
• Operate guest shuttle occasionally
• Perform other related duties as assigned.

Qualifications & Experience

• Previous experience in general building maintenance, facilities maintenance, or a related trade is preferred.
• Basic knowledge of plumbing, electrical, carpentry, painting, and general repair techniques.
• Ability to troubleshoot maintenance issues and determine appropriate solutions.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Ability to work independently with minimal supervision while contributing to a team environment.
• Strong communication and problem-solving skills.
• A positive attitude and commitment to providing excellent service.
• Valid driver's licence required
• Relevant trade certifications or technical training would be considered an asset.

Working Conditions

• Must be comfortable working in both indoor and outdoor environments and varying weather conditions.
• Ability to lift and move equipment and materials as required.
• May be required to work evenings, weekends, and holidays based on operational requirements.
• May be required to respond to urgent maintenance situations outside regular working hours.

What We Are Looking For

We are looking for someone who takes pride in their work, demonstrates initiative, and understands the importance of maintaining a high standard of property presentation. The ideal candidate is dependable, mechanically inclined, willing to learn, and takes ownership of ensuring our resort remains safe, functional, and welcoming for guests and employees.

Visa Requirements

Must be legally authorized to work in Canada. Dakota Dunes Resort is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity, Inclusion & Reconciliation

At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.

Dakota Dunes Resort is Saskatchewan’s premier destination for relaxation, connection, and adventure—set on the traditional Whitecap Dakota Territory, just south of Saskatoon. The resort features a 155-room luxury hotel, full-service spa, award-winning golf course, casino and breathtaking views of the South Saskatchewan River Valley.

Joining our team means becoming part of a growing hospitality and wellness destination that celebrates Indigenous culture, natural beauty, and authentic guest experiences. Whether you’re supporting our spa, hotel, golf, casino or dining operations, you’ll be part of a team that values respect, collaboration, and service excellence. Dakota Dunes Resort isn’t just a place to work, it’s a place to grow, contribute, and be part of something truly special.

Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our new one-of-a-kind Indigenous-themed thermal waters spa, with expansive thermal waters, spa rituals, day spa services, and inspired food and beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Housekeeping Supervisor is a working, hands-on supervisor responsible for coordinating daily housekeeping and laundry operations within Dakota Dunes Thermal Spa. Reporting to the Executive Housekeeper, this role leads Public Area Attendants and Laundry Attendants, works alongside the team when needed, conducts inspections, and maintains exceptional cleanliness, safety and sanitation standards. The Supervisor assists with inventory monitoring and preparation of supply orders for the Executive Housekeeper’s approval. This position has no budgeting, financial reporting or purchasing approval responsibilities.

Key Responsibilities

• Supervise daily housekeeping and laundry operations and maintain established cleanliness, sanitation, safety and presentation standards.

• Assign tasks, coordinate breaks, monitor work completion and provide daily direction and coaching to housekeeping and laundry staff.

• Conduct inspections of change rooms, washrooms, showers, relaxation areas, treatment rooms, corridors, entrances and assigned indoor spaces. 

• Ensure opening, closing, routine and deep-cleaning checklists are completed consistently.

• Work alongside the team and personally assist with cleaning, sanitation, laundry and linen distribution as operational needs require.

• Adjust cleaning priorities to respond to guest traffic, spills, urgent cleaning needs and operational demands.

• Coordinate laundry collection, washing, drying, folding, storage and distribution of robes, towels and treatment linens.

• Monitor linen condition and par levels; identify worn items, report shortages and support linen availability.

• Assist the Executive Housekeeper with inventory counts, stock monitoring, replenishment needs and preparation of supply orders for approval.

• Receive and check deliveries, update inventory records and maintain clean, organized supply and linen storage areas.

• Train, coach and support employees in departmental SOPs, service standards and safe work procedures.

• Monitor attendance and performance, escalating staffing or operational concerns to the Executive Housekeeper.

• Follow and reinforce WHMIS, chemical handling, PPE, infection prevention and slip-prevention procedures.

• Identify and promptly report maintenance issues, equipment malfunctions, incidents and safety hazards.

• Respect guest privacy and deliver discreet, professional service in guest-accessible areas.

• Coordinate with Guest Services, Spa Operations, Treatment Providers and Maintenance to support an excellent guest experience.

• Support pre-opening preparations, staff training, equipment familiarization and housekeeping procedures.

Qualifications

• Minimum 1–2 years of housekeeping supervisory experience required, preferably in a hotel, resort, luxury spa or similar hospitality setting.

• Proven experience supervising, training, coaching and motivating housekeeping staff.

• Strong knowledge of commercial cleaning, sanitation, inspections and quality control.

• Commercial laundry experience considered an asset.

• Experience with inventory monitoring, stock control and assisting with supply orders.

• Strong organization, communication, leadership and problem-solving skills.

• Ability and willingness to perform hands-on housekeeping duties alongside the team.

• Familiarity with WHMIS and workplace safety requirements; WHMIS certification preferred.

• First Aid and CPR certification considered an asset.

• Basic computer and recordkeeping skills.

• Ability to stand, walk, bend, reach and safely perform physically demanding tasks in warm, humid or wet environments.

• Minimum 19 years of age; flexibility for mornings, evenings, weekends, holidays and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.

• Shuttle service available from Saskatoon.• Comprehensive health benefits and employee discounts.

• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an experienced, hands-on Housekeeping Supervisor committed to exceptional cleanliness, team leadership and guest service, we invite you to apply online today.

JOB SUMMARY

Supervises the daily Food & Beverage (F&B) operations, including banquets and all hotel outlets, ensuring compliance with established F&B policies, standards, and procedures. Oversees day-to-day operations, monitors service quality and operational standards, and ensures the department consistently meets or exceeds guest expectations. Responsible for maintaining the F&B operating budget while ensuring compliance with applicable standards, policies, and legal requirements.

This position provides overall leadership and direction to the Front of House F&B department, working closely with the Banquet Manager and Restaurant Manager to achieve operational, financial, and service objectives. The position reports directly to the Director of Operations.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

• Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Coordinates cleaning program in all F&B areas
• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Stays readily available/ approachable for all team members.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, verifies that quality, standards and meeting the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Administers the performance appraisal process for direct report managers.

• Conducts hourly employee performance appraisals according to Standard Operating Procedures.

• Communicates performance expectations in accordance with job descriptions for each position.

• Verifies that employees are treated fairly and equitably. Strives to improve employee retention.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Verifies that disciplinary procedures and documentation are completed
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Manages beverage purchasing and control procedures and ensures staff is trained accordingly.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

Our commitment to Diversity & Inclusion

At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

We acknowledge that we are on treaty land.  These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples.  We also acknowledge the traditional homeland of the Metis and honor their contributions.

It is important that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Facilities Maintenance Technician performs preventative maintenance, repairs, inspections, and troubleshooting throughout Dakota Dunes Thermal Spa to support safe, reliable, and uninterrupted operations. This position responds to preventative maintenance schedules and maintenance requests in a timely manner and works collaboratively with all departments to minimize disruptions to guests and daily operations.

The Facilities Maintenance Technician will be familiar with mechanical, electrical, plumbing, pool, HVAC, controls, life-safety, kitchen, laundry, and specialty wellness systems through reviewing manuals, warranties, service agreements and vendor contracts.

Key Responsibilities

     ·         Complete scheduled preventative maintenance and documented inspections according to manufacturer, regulatory, and facility requirements.

     ·         Respond promptly to work orders, equipment alarms, leaks, temperature issues, lighting problems, plumbing concerns, door/lock issues, and other facility needs.

     ·         Troubleshoot equipment and complete repairs within scope; escalate specialized work to qualified contractors when required.

     ·         Support pool and thermal system operation, water-feature equipment, pumps, filtration, heating, ventilation, and controls as assigned and trained.

     ·         Maintain accurate maintenance logs, meter readings, repair records, parts usage, and equipment history.

     ·         Coordinate with other departments to minimize guest disruption during repairs and maintenance.

     ·         Maintain tools, workshops, mechanical rooms, and storage areas in safe, clean and organized conditions.

     ·         Follow Occupational Health and Safety, WHMIS, lockout/tagout, confined-space, electrical, chemical handling, and other applicable procedures.

     ·         Identify hazards, equipment deterioration, water intrusion, slip risks, or unsafe conditions and take immediate action within authority.

     ·         Support inspections, emergency response, fire/life-safety testing, and regulatory compliance.

     ·         Use appropriate personnel protective equipment and ensure contractors follow site safety requirements.

     ·         Recommend reliability, energy efficiency, water conservation, and lifecycle improvements based on observed equipment performance.

     ·         Participate in equipment commissioning, deficiency reviews, system testing, asset tagging, and turnover from contractors.

Qualifications

·         High school diploma or equivalent.

·         Fireman Boiler Operator Certificate is required.

·         Refrigeration Plant Operator in preferred; willing to obtain within six months.

·         Certified Pool Operators Certificate is preferred; willing to obtain within six months.

·         Knowledge of basic plumbing, electrical, and HVAC systems.

·         Familiarity with safety regulations and procedures.

·         Strong communication and interpersonal skills.

·         Ability to stand, walk, bend, kneel, climb stairs and ladders, and perform physically demanding work; and exposure to varying temperatures.

·         Ability to work independently and prioritize multiple tasks.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is preferred.

·         Valid driver's license is required.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Rate of pay range is $27.00 to $30.00 per hour; based on experience and qualifications.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Dakota Dunes Thermal Spa is seeking a Food and Beverage Supervisor to join our opening team.

Reporting to the Food and Beverage Manager, the F&B Supervisor will provide hands-on leadership during assigned shifts and support the smooth daily operation of Prairie Rose Kitchen, bar service, Red Willow Café (Grab & Go), and mingle areas. This role is ideal for someone who enjoys being present on the floor, supporting a team, connecting with guests, and helping create a positive and welcoming service environment.

Key Responsibilities

     ·         Provide day-to-day leadership and support to the F&B team.

     ·         Assist with coordinating servers, bartenders, bussers/food runners, and Grab & Go attendants.

     ·         Support smooth service flow, staff breaks, and daily shift organization.

     ·         Ensure opening and closing duties are completed.

     ·         Maintain high standards of guest service, cleanliness, and presentation.

     ·         Work collaboratively with the culinary team on timing, quality, shortages, and service recovery.

     ·         Assist staff with guest concerns and service recovery when needed.

     ·         Support the onboarding, training, and coaching of team members.

     ·         Ensure established food safety, responsible alcohol service, and operating procedures are followed.

     ·         Support accurate POS use, discounts, voids, complimentary items, cash handling, tip procedures, and end-of-shift reporting.

     ·         Ensure established food safety, sanitation cleanliness standards, responsible alcohol service, and operating procedures are followed.

     ·         Monitor service supplies and inventory and communicate product or supply needs to the F&B Manager.

     ·         Assist with receiving and organizing deliveries as required.

     ·         Communicate important guest, staffing, or operational updates to the F&B Manager in a timely manner.

     ·         Provide shift-level leadership when the F&B Manage is not on the floor.

     ·         Monitor service pace, table status, guest satisfaction, and team performance throughout the shift.

     ·         Report accidents, hazards, equipment concerns, and other safety issues promptly.

     ·         Coach employees in real time and provide practical support during peak periods.

     ·         Complete shift handovers, closing checks, cash/POS requirements, and incident documentation as assigned.

     ·         Ensure service feels attentive and polished while respecting the relaxed pace and atmosphere of a thermal spa.

     ·         Guide guests through menus and confidently explain ingredients, dietary options, beverages, and spa appropriate recommendations.

     ·         Encourage thoughtful upgrades and additional purchases without creating pressured sales experience.

     ·         Recognize guest cues and adapt service style to individual needs.

     ·         Support training documentation, performance feedback, and operational improvement.

     ·         Assist with server, host, busser, and food-runner training and mock services.

     ·         Participate in menu tastings and product knowledge training.

Qualifications

·         Minimum 3 years’ experience in food and beverage, restaurant, café, or hospitality operations.

·         Previous leadership or supervisory experience is preferred.

·         A genuine passion for hospitality and creating positive guest experiences.

·         Ability to work in a fast-paced environment and manage multiple priorities.

·         Strong communication, organization, problem solving and teamwork skills.

·         Familiarity with POS systems and opening/closing procedures.

·         Knowledge of food safety and responsible alcohol service.

·         Serve It Right Saskatchewan (SIRS) certification.

·         Safe Food Handling Certification is an asset.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is an asset.

·         Minimum 19 years of age.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Thermal Spa Attendant supports guests throughout thermal areas while maintaining safety, cleanliness, amenities, guest flow, and the intended atmosphere of Dakota Dunes Thermal Spa. This role acts as a visible wellness host in pools, saunas, steam rooms, relaxation areas, outdoor spaces, and other thermal zones while monitoring conditions and responding to guest needs.

Key Responsibilities

     ·         Welcome and orient guests within thermal areas and explain the recommended hot-cold-rest experience in clear, non-medical language.

     ·         Monitor guest behaviour, occupancy, noise levels, cleanliness, amenities, and general conditions throughout assigned zones.

     ·         Conduct and document scheduled inspections of pools, saunas, steam rooms, relaxation spaces, pathways, showers, hydration points, and other assigned areas.

     ·         Replenish towels, cups, water, and approved amenities and remove used items promptly.

     ·         Maintain order and presentation in relaxation areas, furniture zones, and guest-use spaces.

     ·         Communicate temperature, equipment, water quality, maintenance, or facility concerns immediately to the appropriate department.

     ·         Support temporary closures, guest redirection, capacity controls, and reopening procedures when directed.

     ·         Observe guests for signs of distress, unsafe behaviour, intoxication, slips, overheating, or other concerns and respond according to training.

     ·         Enforce safety, occupancy, footwear, glass, food/beverage, photography, and conduct policies respectfully and consistently.

     ·         Initiate emergency response procedures, call for qualified assistance, and document incidents as required.

     ·         Maintain clear pathways and promptly address wet floors, ice, debris, damaged furniture, or other hazards.

     ·         Never provide medical advice; direct health-related questions to appropriate professionals or established guidance.

     ·         Protect the balance between quiet restorative spaces and designated social areas.

     ·         Answer questions about experiences, rituals, amenities, dining, treatments, and wayfinding.

     ·         Use warm, unobtrusive hospitality and recognize when guests want assistance versus privacy.

     ·         Support special thermal programming and rituals as trained and assigned.

     ·         Participate in training such as mock guest days, safety drills, and rehearsals.

     ·         Assist with setup and maintaining signage, amenities, relaxation spaces, and thermal operating supplies.

     ·         Monitor operating temperatures, occupancy limits, inspection routines, amenity standards, towel/robe flows, hydration points, and escalation protocols.

Qualifications

·         Previous experience in guest services, hospitality, front desk operations, retail, or customer service is considered an asset.

·         Experience in a spa, hotel, resort, wellness facility, or luxury service environment is preferred.

·         Familiarity with reservation systems, point-of-sale systems, and payment processing is an asset.

·         Strong organizational skills and attention to detail.

·         Ability to handle guest concerns professionally and exercise sound judgement.

·         Ability to manage multiple tasks in a busy guest-facing environment.

·         Strong verbal and written communication skills.

·         Ability to work flexible hours, including evenings, weekends, holidays, and peak operating periods as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Experience Associate manages key moments in the guest journey including reservations, pre-arrival communication, arrival, orientation, departure, inquiries, payments, and retail transactions. This role acts as a knowledgeable ambassador for Dakota Dunes Thermal Spa and helps guests confidently navigate thermal experiences, treatments, dining, amenities, and resort offerings.

Key Responsibilities

     ·         Answer telephone, email, online, and in-person inquiries promptly and accurately.

     ·         Create, modify, confirm, and cancel reservations according to policy and document guest requirements clearly.

     ·         Welcome arriving guests, verify reservations, complete required waivers or account steps, process payment, issue access credentials, and explain lockers and facility flow.

     ·         Provide concise orientation to thermal experiences, amenities, etiquette, dining, treatments, and safety information.

     ·         Process departures, retail purchases, gift cards, approved charges, refunds, and other transactions accurately.

     ·         Maintain accurate guest profiles, preferences, notes, and communication records.

     ·         Assist with lost and found, wayfinding, accessibility needs, and general guest questions.

     ·         Listen carefully to guest needs and make relevant recommendations for treatments, retail, dining, packages, or other experiences.

     ·         Resolve routine concerns with empathy and professionalism and involve a supervisor/manager when required.

     ·         Recognize special occasions and guest preferences and communicate them appropriately.

     ·         Protect the calm, welcoming atmosphere of the spa even during busy arrival periods.

     ·         Follow privacy, payment security, cash handling, waiver, access-control, emergency, and guest safety procedures.

     ·         Immediately report medical concerns, incidents, suspicious activity, lost access credentials, or system issues.

     ·         Maintain a clean, organized, secure, and professional front desk and retail environment.

     ·         Assist with front desk setup, retail merchandising, and guest materials.

     ·         Work with the in-house systems for reservations, POS, payment, RFID/wristband, locker, gift card, telephone, and guest-profiles.

     ·         Participate in training such as role-play, mock calls, mock arrivals, facility tours, product training, and rehearsals.

Qualifications

·         Previous experience in guest services, hospitality, front desk operations, retail, or customer service is considered an asset.

·         Experience in a spa, hotel, resort, wellness facility, or luxury service environment is preferred.

·         Familiarity with reservation systems, point-of-sale systems, and payment processing is an asset.

·         Strong organizational skills and attention to detail.

·         Ability to handle guest concerns professionally and exercise sound judgement.

·         Ability to manage multiple tasks in a busy guest-facing environment.

·         Strong verbal and written communication skills.

·         Ability to work flexible hours, including evenings, weekends, holidays, and peak operating periods as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

Dakota Dunes Thermal Spa is seeking an experienced Assistant General Manager (AGM) to join our leadership team and support the opening and ongoing operation of this new wellness destination.

Reporting to the General Manager, the AGM will support day-to-day spa operations and have direct oversight of Guest Services, including Reception, Concierge, and Treatment Providers. This is a visible, hands-on leadership role focused on team development, operational excellence, service standards, and delivering an exceptional guest experience. The AGM will also act as Manager on Duty and assume overall operational leadership in the absence of the General Manager. 

Key Responsibilities

• Provide leadership and oversight of Reception/Guest Services, Concierge, and Treatment Providers.
• Lead, coach, develop, and support teams while promoting a positive and accountable workplace culture.
• Oversee scheduling, staffing, and daily deployment within assigned departments.
• Ensure a seamless guest journey from arrival and check-in through thermal and treatment experiences to departure.
• Maintain exceptional guest service and treatment standards and address escalated guest concerns when required.
• Support recruitment, onboarding, training, and performance management.
• Ensure policies, procedures, SOPs, professional standards, and health and safety requirements are consistently followed.
• Support the General Manager with daily spa operations and operational priorities.
• Act as Manager on Duty, providing facility-wide leadership as required.
• Collaborate with other department leaders to support smooth operations across the spa.
• Monitor guest experience, facility presentation, safety, and operational standards.
• Support labour management, operational planning, and continuous improvement.
• Assume overall operational leadership in the absence of the General Manager.

Qualifications

• Previous management experience in spa, wellness, hospitality, hotel, resort, or a comparable guest-focused environment.
• Proven experience leading and developing multidisciplinary guest-facing teams.
• Strong understanding of spa operations, treatments, and exceptional guest service is preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience with scheduling, labour management, and daily operations.
• Ability to make sound decisions in a fast-paced environment.
• Pre-opening experience is a strong asset.
• Thermal spa, Nordic spa, destination spa, or wellness experience is an asset.
• Flexible availability, including evenings, weekends, and holidays.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Shuttle service from Saskatoon.
• Professional development and advancement opportunities.

 Who We’re Looking For

We are looking for a confident, collaborative, and hands-on leader who can oversee the guest experience across Reception, Concierge, and Treatment Services while supporting the broader operation of the spa.

The successful candidate will be comfortable leading diverse teams, maintaining high service and professional standards, resolving operational challenges, and stepping into overall spa leadership when required.

Join Dakota Dunes Thermal Spa and help shape the guest experience, service culture, and operational standards of an exciting new wellness destination.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Saunameister / Aufgussmeister is responsible for creating a safe, welcoming, and exceptional thermal spa experience through the professional operation of sauna facilities and the delivery of traditional and contemporary Aufguss rituals.

This position combines strong guest service with specialized sauna knowledge, heat management, safety awareness, and the ability to confidently lead guests through guided sauna experiences. The successful candidate will demonstrate professionalism, confidence, cultural awareness, attention to detail, and a genuine passion for sauna and thermal wellness experiences.

Key Responsibilities

Leading Aufguss Rituals

     ·         Prepare and conduct scheduled Aufguss ceremonies and other sauna rituals.

     ·         Create a welcoming and relaxing environment for all guests of different backgrounds, abilities, and levels of sauna experience.

     ·         Briefly explains the experience and introduces any relevant aromas or theme, applies water or prepared ice to the sauna stones, and uses towel techniques to circulate air.

     ·         Provide clear explanations and instructions to guests before and during each ritual.

     ·         Assist with developing new seasonal, themed, or specialty Aufguss experiences.

     ·         Maintain a calm and professional presence, particularly during busy periods or unexpected situations.

Managing Heat, Steam and Guest Comfort

     ·         Understand and control the distribution of heat and humidity throughout the sauna using appropriate techniques while maintaining ventilation, temperature, and operating conditions.

     ·         Monitor guests’ signs of overheating, dizziness, distress, or other potential concerns and escalate to management immediately.

     ·         Reinforce that guests may leave the sauna at any time if they become uncomfortable.

Aromatherapy and Sensory Experience

     ·         Properly prepare and use approved sauna oils, infusions, water, ice, towels, fans, and other ritual materials.

     ·         Understand appropriate products, concentrations, handling procedures, and application methods of all ritual materials.

     ·         Music, lighting, storytelling, cultural elements, breathing exercises, sound, and carefully choreographed towel movements may be integrated into the performance.

     ·         Adjust the intensity and delivery of an experience based on guest comfort, sauna conditions, and establish protocols.

 Sauna Operations and Standards

     ·         Ensure sauna spaces are clean, organized, safe, and properly prepared for guests.

     ·         Monitor sauna capacity and guest activity to maintain a safe and comfortable environment.

     ·         Conduct regular inspections of sauna areas and equipment.

     ·         Identify and report equipment concerns, maintenance requirements, or unsafe conditions.

     ·         Prepare, operate, monitor, and close sauna facilities in accordance with established operating procedures.

     ·         Follow all thermal spa emergency, health, safety, and operating procedures.

     ·         Maintain awareness of contraindications and general safety considerations associated with sauna and thermal experiences.

Guest Education and Thermal-Cycle Guidance

     ·         Explain sauna etiquette, hydration, the purpose of cooling after heat exposure, appropriate recovery periods, and how the sauna experience fits within the Hot-Cold-Rest thermal cycle.

     ·         Work collaboratively with all other spa departments.

     ·         Support fellow team members during busy periods and special events.

     ·         Participate in staff meetings and training.

Qualifications

·         Previous experience working in a sauna, thermal spa, wellness facility, hospitality environment or related setting is considered an asset.

·         Previous dance or theatrical arts experience is an asset.

·         First Aide & CPR Certification or willingness to obtain.

·         Strong customer service and communication skills.

·         Good understanding of workplace health and safety practices.

·         Must be comfortable working in a hot and humid environment for extended periods.

·         Ability to stand, walk, bend, lift, and safely perform physical duties associated with the position.

·         Minimum 19 years of age.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Shuttle service from Saskatoon.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Cook prepares high-quality food for the Prairie Rose Kitchen restaurant and Red Willow Café grab-and-go, while following recipes, portion standards, food safety requirements, and culinary presentation expectations. This position supports service through disciplined preparation, teamwork, and station organization.

Key Responsibilities

     ·         Prepare, cook, finish, and plate menu items according to approved recipes and specifications.

     ·         Complete mise en place and maintain appropriate station par levels for forecast demand.

     ·         Check product quality, freshness, temperature, appearance, and portioning before service.

     ·         Follow safe receiving, storage, thawing, cooking, cooling, reheating, and holding procedures.

     ·         Communicate dietary restrictions and allergen concerns to kitchen leadership and follow established controls.

     ·         Maintain a clean, organized, and stocked workstation throughout the shift.

     ·         Assist other stations and support team members during peak service as directed.

     ·         Follow all food safety, sanitation, WHMIS, occupational health and safety, and personal hygiene requirements.

     ·         Label, date, rotate, and store food correctly and immediately report spoiled or questionable product.

     ·         Minimize waste and use ingredients, equipment, utilities, and supplies responsibly.

     ·         Clean and sanitize equipment and work areas and complete assigned closing duties.

     ·         Support recipe testing, specials, and seasonal menu changes as requested.

     ·         Maintain professional conduct and a collaborative approach that contributes to smooth service.

     ·         Be familiar with menus, recipes, plating standards, portion sizes, prep systems, storage locations, and kitchen procedures.

     ·         Assist with kitchen setup, opening prep, inventories, labelling, station organization, and mock service.

Qualifications

·         Culinary diploma or equivalent culinary training and experience required.

·         2+ years of culinary experience in a restaurant, hotel, resort, or food service environment.

·         Knowledge of food preparation, cooking techniques, and kitchen operations.

·         Familiar with food safety and sanitation practices.

·         Ability to work efficiently in a fast-paced environment.

·         Strong communication and organizational skills.

·         Serve It Right Saskatchewan (SIRS) certification is preferred.

·         Safe Food Handling Certification is an asset.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is an asset.

·         Minimum 19 years of age.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Busser and Food Runner support efficient dining-room operations through accurate food delivery, table maintenance, resetting, stocking, and responsive assistance to the service team in the Prairie Rose Kitchen and Red Willow Café. This position helps maintain a polished, clean, and calm dining environment consistent with the thermal spa experience.

Key Responsibilities

     ·         Deliver food promptly and accurately to the correct table and seat using approved service procedures.

     ·         Confirm dish names and communicate allergy or special-order information according to procedure.

     ·         Clear used service ware discreetly and reset tables quickly and consistently.

     ·         Maintain water, service stations, cutlery, glassware, napkins, condiments, and other supplies.

     ·         Support Servers with guest requests and communicate needs promptly.

     ·         Maintain cleanliness of tables, chairs, floors, service stations, and high-touch dining areas.

     ·         Assist with grab-and-go, group, event, and closing duties as assigned.

     ·         Handle hot plates, glassware, trays, and equipment safely.

     ·         Follow food safety, sanitation, spill response, and occupational safety procedures.

     ·         Move quietly and professionally through guest areas and avoid unnecessary disruptions.

     ·         Immediately communicate spills, breakage, hazards, or guest concerns to the appropriate staff member.

     ·         Acknowledge guests warmly and respond helpfully when approached.

     ·         Work proactively with Servers, Hosts, Kitchen and Bar to keep service flowing.

     ·         Protect the relaxed atmosphere of the spa while maintaining urgency behind the scenes.

     ·         Assist with server, host, busser, and food-runner training and mock services.

     ·         Assist with stocking, polishing, organization, and setup.

     ·         Participate in mock service and dining-room setup training.

     ·         Be familiar with table numbers, seat positions, menu items, allergy communication, service sequence, sanitation standards, and back-of-house traffic routes.

     ·         Complete assigned opening, side, and closing duties.

Qualifications

·         Previous experience in a restaurant or customer service is preferred.

·         Strong teamwork and communication skills

·         Ability to work efficiently in a fast-paced environment.

·         Ability to follow instructions and service procedures.

·         Strong attention to detail.

·         Positive and professional attitude.

·         Serve It Right Saskatchewan (SIRS) certification is an asset.

·         Safe Food Handling Certification is an asset.

·         WHMIS certification is preferred.

·         Minimum 19 years of age.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Dishwasher / Steward maintains the cleanliness and sanitation of dishes, glassware, utensils, kitchen equipment, and culinary work areas to support safe and efficient food and beverage operations. This position provides essential back-of-house support by maintaining organized dish flow, waste handling, cleaning standards, and required supplies.

Key Responsibilities

     ·         Operate dishwashing equipment safely and maintain required wash and rinse temperatures, and chemical levels.

     ·         Wash, sanitize, inspect, sort, and store dishes, glassware, cutlery, cookware, utensils, and kitchen equipment.

     ·         Maintain steady dish flow during service and communicate shortages or breakage promptly.

     ·         Clean floors, drains, mats, walls, equipment exteriors, waste areas, and assigned kitchen spaces.

     ·         Remove garbage, compost, recycling, and other waste according to procedures.

     ·         Restock clean serviceware and kitchen supplies in designated areas.

     ·         Support kitchen cleaning, receiving, and basic operational tasks as assigned.

     ·         Follow food safety, WHMIS, chemical handling, PPE, slip prevention, lifting, and occupational safety procedures.

     ·         Keep wet floors and work areas controlled and clearly market to prevent accidents.

     ·         Report broken equipment, leaks, pest concerns, damaged serviceware, and safety hazards immediately.

     ·         Maintain chemical storage and dilution systems according to approved procedures.

     ·         Assist with setup, organization of serviceware, kitchen deep cleaining, and stocking.

     ·         Support the culinary and service teams with urgency and professionalism during peak periods.

     ·         Protect the quality and appearance of guest-facing serviceware through careful handling and inspection.

     ·         Contribute to a respectful, organized, and reliable back-of-house environment.

Qualifications

·         Previous experience as a dishwasher, kitchen helper, or in a restaurant or hospitality environment is considered as asset but not required.

·         Ability to work in a fast-paced environment.

·         Strong attention to cleanliness and sanitation.

·         Ability to follow instructions and establish procedures.

·         Serve It Right Saskatchewan (SIRS) certification is preferred.

·         Safe Food Handling Certification is an asset.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is an asset.

·         Ability to work flexible hours, including evenings, weekends, and holidays as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Laundry Attendant is a member of the Housekeeping Department and is responsible for the efficient and professional operation of the onsite laundry facilities. This position ensures all thermal spa linens, robes, towels, and related items are cleaned, dried, folded, sorted, stored, and distributed according to established quality and sanitation standards.

Key Responsibilities

     ·         Collect, sort, wash, dry, fold, hang, and distribute linens according to fabric type, soil level, colour, and approved wash formulas.

     ·         Inspect towels, robes, sheets, treatment lines, and other items for stains, damage, wear, and quality.

     ·         Treat stains according to approved procedures and remove damaged items from circulation when required.

     ·         Maintain adequate clean linen levels at designated distribution points and communicate shortages promptly.

     ·         Track linen movement, discard, rewash, and inventory information as required.

     ·         Operate washers, dryers, folding equipment, carts, and other laundry equipment safely.

     ·         Maintain a clean, organized separation between soiled and clean linen areas.

     ·         Follow WHMIS, chemical handling, PPE, lifting, heat, ergonomic, and occupational safety procedures.

     ·         Use chemicals and utilities according to established formulas to protect linens and control cost.

     ·         Report equipment malfunctions, leaks, chemical issues, or safety hazards immediately.

     ·         Support water, energy, chemical, and textile conservation initiatives without compromising sanitation.

     ·         Handle guest and treatment linens with care and maintain presentation standards.

     ·         Maintain an organized, clean, and sanitary laundry room and linen storage areas.

     ·         Report accidents, injuries, spills, or unsafe conditions immediately.

     ·         Work collaboratively with all other departments.

Qualifications

·         Previous experience in housekeeping, hotel, resort, spa, laundry services, or similar environment is considered an asset.

·         Strong organizational and time-management skills.

·         Attention to detail and cleanliness standards.

·         Ability to work independently with minimal supervision.

·         Strong attention to detail.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is an asset.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience. 

• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Public Area Attendant is a member of the Housekeeping Department and is responsible for maintaining the cleanliness, sanitation, presentation, and overall appearance of all public and guest-accessible areas within the Dakota Dunes Thermal Spa. This position works continuously and discreetly in a live thermal spa environment, including lounges, corridors, change areas, washrooms, entrances, dining-adjacent spaces, and other assigned public spaces.

Key Responsibilities

     ·         Clean, sanitize, inspect, and replenish assigned public spaces according to established frequencies and standards.

     ·         Maintain washrooms, vanities, showers, change-area surfaces, relaxation spaces, corridors, entrances, and other assigned areas.

     ·         Remove waste, recycling, used towels, robes, cups, and other items promptly and discreetly.

     ·         Complete high-touch cleaning and respond to spills, wet floors, debris, and urgent cleaning needs.

     ·         Conduct routine visual inspections and communicate maintenance, damage, pest, safety, or supply concerns.

     ·         Support deep cleaning and seasonal cleaning assignments.

     ·         Follow chemical dilution, WHMIS, PPE, infection-control, slip prevention, and occupational safety procedures.

     ·         Maintain clean equipment and prevent cross-contamination between washrooms, guest areas, and other zones.

     ·         Respect guest privacy in change rooms and other sensitive areas and follow access protocols.

     ·         Acknowledge guests warmly and assist with simple questions or direct them to Guest Services.

     ·         Immediately communicate guest concerns or facility issues to the appropriate team member.

Qualifications

·         Previous experience in housekeeping, hotel, resort, spa, janitorial services, or similar environment is considered an asset.

·         Strong communication and interpersonal skills.

·         Attention to detail and cleanliness standards.

·         Ability to work independently with minimal supervision.

·         Ability to work respectfully and professionally around guests.

·         WHMIS certification is preferred.

·         First Aide and CPR certification is an asset.

·         Minimum 19 years of age.

·         Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Head Server or Shift Lead is responsible for supporting the daily operations of the Prairie Rose Kitchen restaurant and Red Willow Café grab 'n' go while providing leadership and direction to front-of-house team members during assigned shifts. This position ensures guests receive friendly, efficient, and high-quality service while maintaining food and beverage service standards, cleanliness, and operational procedures.

The Head Server / Shift Lead acts as a key point of contact for employees and guests during their shift and supports the Food and Beverage Manager with daily operations; working closely with culinary, bar, guest services, and spa operations.

Key Responsibilities

·       Lead pre-shift briefings and communicate reservations, groups, menu changes, allergies, VIPs, spa considerations, and operational priorities.

·       Assign sections and side work and coordinate breaks to maintain service coverage.

·       Monitor service pace, table status, guest satisfaction, and team performance throughout the shift.

·       Ensure food safety, sanitation cleanliness standards are followed.

·       Report accidents, hazards, equipment concerns, and other safety issues promptly.

·       Follow and reinforce all company health and safety policies.

·       Coach employees in real time and provide practical support during peak periods.

·       Coordinate with kitchen and bar leadership on timing, quality, shortages, and service recovery.

·       Handle guest concerns within authority and escalate significant matters appropriately.

·       Complete shift handovers, closing checks, cash/POS requirements, and incident documentation as assigned.

·       Ensure service feels attentive and polished while respecting the relaxed pace and atmosphere of a thermal spa.

·       Guide guests through menus and confidently explain ingredients, dietary options, beverages, and spa appropriate recommendations.

·       Encourage thoughtful upgrades and additional purchases without creating pressured sales experience.

·       Recognize guest cues and adapt service style to individual needs.

·       Support accurate POS use, discounts, voids, complimentary items, cash handling, tip procedures, and end-of-shift reporting.

·       Monitor service supplies and communicate inventory needs.

·       Support training documentation, performance feedback, and operational improvement.

·       Assist with server, host, busser, and food-runner training and mock services.

·       Participate in menu tastings and product knowledge training.

Qualifications

·       Minimum 3 years’ experience in food and beverage restaurant, café, or hospitality operations.

·       Previous leadership or supervisory experience is preferred.

·       Ability to work in a fast-paced environment and manage multiple priorities.

·       Strong problem solving and teamwork skills.

·       Serve It Right Saskatchewan (SIRS) certification.

·       Safe Food Handling Certification is an asset.

·       WHMIS certification is preferred.

·       First Aide and CPR certification is an asset.

·       Minimum 19 years of age.

·       Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Lead Bartender leads bar operations, beverage development, inventory control, service standards, and bartender coaching for Prairie Rose Kitchen. This position will create a distinctive beverage program that complements the spa’s wellness and social positioning while ensuring responsible, profitable, and consistent service.

Key Responsibilities

·       Lead, coach, schedule and support Bartenders during assigned operations.

·       Establish standards for recipes, presentation, responsible service, cleanliness, opening/closing, and guest interaction.

·       Conduct beverage training and maintain strong product knowledge across alcoholic and non-alcoholic offerings.

·       Coordinate closely with restaurant and culinary leadership.

·       Lead daily bar setup, preparation, service, closing, and cleanliness.

·       Ensure all beverages are prepared consistently according to recipe, presentation, portion, and quality standards.

·       Monitor responsible alcohol service and ensure provincial requirements and property policies are followed.

·       Maintain safe, sanitary, organized bar stations and proper storage and rotation of products.

·       Coordinate beverage timing and service with Servers, Kitchen and Shift Leads.

·       Handle guest concerns and service recovery within authority.

·       Manage beverage inventory, ordering, receiving, transfers, counts, waste, breakage, and variance controls.

·       Monitor beverage cost, pour cost, pricing, sales mix, and product performance.

·       Maintain accurate POS, discount, void, complimentary, and cash-control practices.

·       Create memorable beverage experiences that work equally well for both social and wellness-focused guests.

·       Maintain a strong zero-proof and hydration-oriented offering alongside alcoholic beverages.

·       Develop seasonal features, pairings, events, and signature experiences in collaboration with culinary and spa teams.

·       Establish and train on bar SOPs, responsible service procedures, inventory controls, prep standards, and cleaning schedules.

·       Assist with recruitment and training Bartenders and participate in mock services.

Qualifications

·       Minimum 3 years’ bartending experience in a restaurant or hospitality operations.

·       Previous leadership or supervisory experience is preferred.

·       Proven problem solving and teamwork skills.

·       Ability to work efficiently in a fast-paced environment.

·       Strong customer service and communication skills.

·       Serve It Right Saskatchewan (SIRS) certification is required.

·       Safe Food Handling Certification is an asset.

·       WHMIS certification is preferred.

·       First Aide and CPR certification is an asset.

·       Minimum 19 years of age.

·       Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Senior Sous Chef / Sous Chef supports the Executive Chef in overseeing daily kitchen operations and ensuring the consistent delivery of high-quality food and exceptional guest experiences. This position provides leadership to the culinary team, supervises food preparation and service, and helps maintain standards for food quality, presentation, safety, cleanliness, and cost control.

The Senior Sous Chef / Sous Chef assumes responsibility for kitchen operations in the absence of the Executive Chef for the Prairie Rose Kitchen and Red Willow Café.

Key Responsibilities

·       Supervise daily preparation and service, assign stations, coordinate breaks, and maintain production priorities.

·       Ensure recipes, portion sizes, plating, temperatures, and presentation standards are followed.

·       Coach cooks in technique, organization, food safety, speed, and consistency.

·       Monitor reservations, group requirements, grab-and-go demand at Red Willow Café, and special dietary needs, and adjust production accordingly.

·       Inspect food storage, labelling, rotation, cooling, reheating, sanitation, and allergen controls.

·       Coordinate with front-of-house leadership to resolve service timing or quality concerns.

·       Assist with ordering, receiving, inventories, par levels, transfers, waste tracking, and food-cost control.

·       Monitor portioning, yields, spoilage, overproduction, and staff meals according to policy.

·       Ensure deliveries meet quality, quantity, temperature, and specification requirements.

·       Support menu specials, season offerings, wellness-focused dishes, and culinary events.

·       Respond constructively to guest feedback and remake or correct items promptly when required.

·       Help maintain a calm, organized kitchen that supports consistent guest experiences during peak periods.

·       Assist with recipe testing, menu development, costing, equipment setup, inventories, and supplier evaluations.

·       Assist with development and execution of prep lists, production standards, kitchen SOPs, cleaning schedules, and food safety procedures.

·       Participate in mock services and rehearsals to refine timing, communication, and kitchen flow.

·       Assist with staffing and training of Cooks and Stewards.

Qualifications

·       Culinary diploma, Red Seal certification, or equivalent culinary training and experience required.

·       Several years of progressive culinary experience in a restaurant, hotel, resort, or food service environment.

·       Previous leadership or supervisory experience is preferred.

·       Strong knowledge of food preparation, cooking techniques, and kitchen operations.

·       Thorough knowledge of food safety and sanitation practices.

·       Proven problem solving and teamwork skills.

·       Ability to work efficiently in a fast-paced environment.

·       Strong communication and organizational skills.

·       Serve It Right Saskatchewan (SIRS) certification is preferred.

·       Safe Food Handling Certification is an asset.

·       WHMIS certification is preferred.

·       First Aide and CPR certification is an asset.

·       Minimum 19 years of age.

·       Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Grounds Technician will report to the Facilities Operations Manager and is responsible for maintaining the outdoor grounds and surrounding property to ensure that the Dakota Dunes Thermal Spa presents a clean, safe, attractive, and welcoming environment for guests and employees.

This position performs routine landscaping, grounds maintenance, seasonal duties, and general outdoor upkeep while identifying and reporting maintenance and safety concerns.

Key Responsibilities

·       Maintain lawns, native plantings, gardens, trees, shrubs, planters, and landscaped areas through appropriate watering, pruning, fertilizing, weeding, and seasonal care.

·       Keep pathways, entrances, patios, decks, outdoor relaxation areas, and service routes clean and free of hazards, snow, and ice.

·       Perform snow removal, shovelling, plowing, sanding, de-icing, and ice monitoring according to established priorities.

·       Inspect exterior furniture, fencing, gates, lighting, signage, drainage, irrigation, and outdoor fixtures and report or correct deficiencies.

·       Support waste removal, litter control, seasonal setup, storm cleanup, and outdoor event requirements.

·       Operate grounds equipment safely and maintain equipment in clean, serviceable condition.

·       Monitor slip, trip, ice, drainage, weather, and landscape hazards and respond promptly

·       Use chemical, fertilizers, fuels, and equipment in accordance with WHMIS, safety procedures, and environmental requirements.

·       Protect guest privacy and tranquility when performing work near thermal pools and relaxation spaces.

·       Support responsible water use, native landscaping, waste reduction, and environmentally conscious grounds practices.

·       Coordinate work timing with other departments to reduce noise and disruption during peak guest periods.

·       Assist with landscaping turnover, deficiency identification, irrigation testing, exterior equipment setup, and seasonal readiness.

·       Maintain seasonal maintenance routines, inspection checklists, equipment inventories, and snow/ice response procedures.

·       Support placement, preparation and maintenance of outdoor furniture, signage, and guest-use areas.

Qualifications

·       Minimum 3 years’ experience in landscaping and groundskeeping.

·       Experience in resort or hotel maintenance is preferred.

·       Ability to operate and maintain landscaping equipment.

·       Knowledge of plants, trees, flowers, and the ability to maintain them is an asset.

·       Ability to troubleshoot and repair equipment.

·       Familiarity with safety regulations and procedures.

·       Attention to detail and ability to interact with guests and other staff members.

·       Ability to stand, walk, bend, kneel, climb stairs and ladders, and perform physically demanding work; and exposure to varying temperatures.

·       Ability to work independently and prioritize multiple tasks.

·       WHMIS certification is preferred.

·       First Aide and CPR certification is preferred.

·       Valid driver's license is required.

·       Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal. 

Here is a quick list of all the job opportunities currently available:

Guest Services

• Guest Service / Experience Associate: Handles guest experiences, reservations, guest arrivals, departures, inquiries, and retail transactions.
• Thermal Spa Attendant: Supports guests in thermal areas while maintaining safety, cleanliness, and amenities.

Housekeeping

• Laundry Attendant: Processes linens, towels, and robes while maintaining inventory.
• Public Area Attendant: Maintains cleanliness and presentation of all public guest spaces

Restaurant & Grab-and-Go

• Head Server / Shift Lead: Leads service shifts while coaching staff and ensuring guest satisfaction.
• Server: Provides professional food and beverage service and memorable guest experiences.
• Host: Greets guests, manages seating, and coordinates reservations.
• Busser / Food Runner: Supports dining room operations through food delivery and table maintenance.
• Lead Bartender / Head Mixologist: Leads bar operations, beverage development, inventory, and bartender coaching.
• Bartender: Prepares and serves beverages while providing outstanding hospitality.

Kitchen

• Senior Sous Chef / Sous Chef: Supports kitchen leadership, food quality, staff supervision, and inventory.
• Cook: Prepares quality food while following recipes and food safety standards.
• Dishwasher / Steward: Maintains sanitation of dishes, equipment, and kitchen work areas.

Facilities & Maintenance

• Maintenance Technician: Performs repairs, preventative maintenance, inspections, and troubleshooting throughout the property.
• Ground Technician: Maintains landscaping, gardens, pathways, snow removal, and outdoor wellness areas.

Join Our Team

Applicants must currently reside in the Saskatoon area or looking to relocate. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today. Please make sure to indicate which position(s) you are interested in.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Esthetician provides professional skincare, facial, body, and other approved esthetic treatments in a safe, restorative, and personalized guest experience. The Esthetician is responsible for educating guests on appropriate home-care products and services while maintaining high standards for consultation, sanitation, treatment protocols, privacy, and professional conduct.

Key Responsibilities

Treatment Operations

·       Conduct guest consultations and identify skin concerns, goals, sensitivities, allergies, contraindications, and treatment preferences.

·       Explain treatment plan, obtain appropriate consent, and modify or decline services when required for guest safety.

·       Deliver approved facials, skincare, body, and esthetic services according to training, protocols, timing, and scope of competence.

·       Maintain professional draping, privacy, boundaries, and communication throughout the service.

·       Prepare, sanitize, reset, and restock treatment rooms between guests.

·       Use products, equipment, disposables, and linens according to manufacturer and spa standards.

·       Document relevant treatment information and recommendations according to property procedures.

·       Participate in treatment rehearsals, product knowledge sessions, and service calibration.

Guest Experience & Retail

·       Provide thoughtful skincare and home-care education based on guest needs without pressure or unsupported claims.

·       Recommend appropriate products, future services, and treatment frequency when relevant.

·       Support retail events, product launches, treatment promotions, and education initiatives as assigned.

Safety, Sanitation & Compliance

·       Follow infection prevention, sanitation, chemical handling, equipment, contraindication, privacy, and occupational safety procedures.

·       Immediately report adverse reactions, incidents, equipment issues, or guest safety concerns.

·       Maintain professional credentials and continuing education required for assigned services.

Qualifications

·       Esthetician Certification or Diploma from an accredited training institution.

·       Minimum 2 years of experience in a spa, resort, or hospitality environment is preferred.

·       Current First Aid/CPR certification is an asset.

·       Ability to maintain confidentiality and professional boundaries.

·       Professional, reliable, and guest-focused.

·       Strong communication and interpersonal skills.

·       Flexible availability, including evenings, weekends and holidays.

·       Knowledge of Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• All required equipment and supplies provided.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Registered Massage Therapist (RMT) provides professional therapeutic massage therapy treatments within their scope of practice, competence, and applicable professional requirements. The RMT is responsible for creating a safe, welcoming, and respectful individualized treatment experience while maintaining exceptional standards for consultation, consent, privacy, documentation, sanitation, and guest care.

Key Responsibilities

Treatment & Professional Practice

·       Conduct guest consultations and assess individual treatment needs in reference to relevant health information, contraindications, preferences, and areas requiring modification.

·       Obtain informed consent and explain the proposed treatment, draping, pressure, positioning, and relevant expectations.

·       Maintain a clean, safe, and comfortable treatment environment, and adapting to guest preferences.

·       Complete treatment documentation accurately and securely according to applicable professional and property requirements.

Guest Experience & Collaboration

·       Educate guests on general self-care or treatment recommendations within a professional scope without making unsupported claims.

·       Recommend appropriate future treatments or retail products when relevant to guest needs and within professional boundaries.

·       Coordinate respectfully with Guest Services, Spa Reception, Housekeeping, and other service providers while protecting confidential information.

Safety, Ethics & Compliance

·       Maintain all required professional credentials, insurance, continuing education, and certifications.

·       Follow infection prevention, incident reporting, emergency, privacy, consent, and occupational safety procedures.

·       Maintain treatment-room readiness, sanitation, linen standards, and equipment care between guests.

·       Always maintain strict professional boundaries and confidentiality, and immediately report any safety, ethical, or guest-conduct concerns through established channels.

Qualifications

·       Graduate of an accredited massage therapy program.

·       Registered Massage Therapist in good standing with the applicable Saskatchewan regulatory body.

·       Current professional liability insurance, as required.

·       Minimum 2 years of experience in a spa, resort, or hospitality environment is preferred.

·       Current First Aid/CPR certification.

·       Ability to maintain confidentiality and professional boundaries.

·       Professional, reliable, and guest-focused.

·       Strong communication and interpersonal skills.

·       Flexible availability, including evenings, weekends and holidays.

·       Knowledge of Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• All required equipment and supplies provided.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today. 

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Supervisor provides daily leadership and support to the Guest Services team while ensuring guests receive professional, welcoming, and exceptional service. This position supervises employees, assists with daily operations, timely resolution of guest concerns, and ensuring accurate reservations, smooth arrivals and departures, and retail execution.

This position provides hands-on shift leadership, coaching, and operational support, while developing a confident and knowledgeable Guest Services team while serving as the first escalation point for front-line Guest Services employees.

Key Responsibilities

·       Lead pre-shift briefings and assign front-desk responsibilities according to forecast demand.

·       Monitor arrivals, departures, queues, phone/email inquiries, reservations, retail activity, and guest flow throughout the shift.

·       Support employees with complex bookings, guest accounts, payment issues, locker/RFID concerns, and policy questions.

·       Ensure accurate guest profiles, waivers, reservation notes, payments, refunds, discounts, and retail transactions.

·       Coach Guest Services employees on hospitality, product knowledge, communication, sales, accuracy, and professional presentation; identifying further training needs.

·       Monitor adherence to scripts, service standards, privacy requirements, and operating procedures.

·       Assist with training and onboarding new Guest Services employees.

·       Support retail, treatment, dining, and experience recommendations based on guest needs.

·       Observe recurring guest questions or friction points and recommend improvements.

·       Assist with special events, VIP arrivals, groups, and other resort activities.

·       Communicate important guest and operational information to management and other departments.

·       Assist in organizing front-desk supplies, retail displays, guest materials, keys/credentials, and shift documentation.

Qualifications

·       Certificate in Hospitality Management, Tourism, Administration, or a related field is preferred.

·       Minimum 2 years of leadership experience in a spa, resort, or hospitality environment.

·       Experience with a reservation system and Microsoft Office software.

·       Proven ability to provide exceptional guest services.

·       Attention to detail, organizational, and time management skills.

·       Passion for wellness, guest experience, and creating memorable environments.

·       Excellent communication, organizational, and leadership skills.

·       Knowledge of Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Assistant Manager will be responsible for overseeing the daily operation of the Guest Services department and ensuring an exceptional guest experience from arrival through departure at the Dakota Dunes Thermal Spa.

This position provides hands-on leadership, coaching, and operational support, while developing a confident and knowledgeable Guest Services team that will strive to maintain high standards of service, professionalism, cleanliness, communication, and guest satisfaction.

Key Responsibilities

Leadership & Team Management

·       Support recruitment, onboarding, training, scheduling, and performance management of Guest Service employees.

·       Conduct pre-shift briefings and maintain clear communication to occupancy, groups, VIPs, closures, treatment availability, and operational changes.

·       Provide coaching and constructive feedback to employees.

·      Monitor employee attendance, punctuality, uniform standards, grooming, and adherence to workplace policies.

·       Assist with development and integration of front desk SOPs, reservation procedures, scripts, checklists, retail controls, guest communication, and emergency protocols.

·       Support configuration and testing of reservation, POS, payment, RFID/wristband, locker, gift card, telephone, and related systems.

Guest Services Operations

·       Oversee daily front desk flow, reservation accuracy, arrivals, departures, payments, retail, guest accounts, and queue management.

·       Resolve guest concerns promptly and professionally and authorize service recovery within delegated limits.

·       Coordinate with all other departments to solve guest needs.

·       Monitor capacity, treatment availability, no-shows, late arrivals, cancellations, waitlists, and guest movement.

·       Ensure accurate handling of waivers, guest profiles, notes, payment information, wristbands/RFID credentials, lockers, and retail transactions.

·       Support opening/closing, cash reconciliation, safe access, and shift handovers.

·       Well versed in all thermal experiences, treatments, dining, retail, memberships/packages, policies, accessibility information, and resort offerings to promote services and make recommendations.

Administration & Financial Management

·       Monitor labour deployment, retail inventory, cash controls, discounts, refunds, gift cards, and transaction accuracy.

·       Review daily reports, guest feedback, service recovery, reservation errors, and front-desk KPIs.

·       Assist with maintaining accurate records, logs, reports, and other required documentation.

·       Review and verify guest accounts and assist with resolving billing discrepancies.

·       Maintain accurate records relating to guest requests, complaints, incidents, and service recovery.

Guest Experience & Innovation

·       Observe the entire arrival and departure journey, and identify friction points before they affect guest satisfaction.

·       Follow up on guest concerns to ensure appropriate resolution.

·       Maintain a visible and approachable presence within Guest Services.

·       Support accessibility, inclusion, cultural respect, and consistent communication across the guest journey.

Qualifications

·       Certificate in Hospitality Management, Tourism, Administration, or a related field.

·       Minimum 5 years of leadership experience in a spa, resort, or hospitality environment.

·       Experience with hotel property management or reservation systems, and Microsoft Office software.

·       Proven ability to provide exceptional guest services.

·       Strong attention to detail, organizational, and time management skills.

·       Passion for wellness, guest experience, and creating memorable environments.

·       Excellent communication, organizational, and leadership skills.

·       Knowledge of Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.