The Assistant Controller supports the financial operations of Dakota Dunes Resort by overseeing accounting functions, financial reporting, internal controls, and operational analysis. Working closely with the Director of Finance and resort management team, this role provides accurate financial insights, supports strategic decision-making, and ensures effective financial practices across hotel, golf, spa, retail, and food & beverage operations.

Key Responsibilities:

Financial Management & Reporting

• Assist in the preparation, review, and analysis of monthly, quarterly, and annual financial statements.
• Lead and coordinate month-end and year-end closing processes to ensure timely and accurate reporting.
• Analyze financial results, identify trends, and provide actionable insights to support business decisions.
• Support annual budgeting, forecasting, and cash flow planning processes.
• Monitor key financial performance indicators across hotel, golf, spa, retail, and food & beverage operations.
• Prepare financial reports and presentations for leadership review.

Accounting Operations & Controls

• Oversee daily accounting operations, including accounts payable, accounts receivable, payroll, revenue accounting, and general ledger activities.
• Ensure accurate and timely reconciliation of bank accounts, balance sheet accounts, and financial records.
• Maintain and enhance internal controls, accounting procedures, and financial processes.
• Ensure compliance with accounting standards, company policies, and applicable regulatory requirements.
• Support external audit processes, tax filings, and other compliance activities.
• Identify opportunities to improve accounting processes, efficiencies, and reporting accuracy.

Resort Operations & Business Support

• Partner with department leaders to improve financial performance and operational efficiencies.
• Provide financial guidance and analysis to support decision-making across resort departments.
• Monitor departmental revenues, expenses, and profitability while identifying opportunities for cost management and revenue improvement.
• Assist managers with budget development, financial reporting, and performance analysis.
• Develop a strong understanding of resort operations to provide meaningful financial support and recommendations.

Leadership & Team Development

• Supervise, coach, and develop accounting team members to achieve departmental goals and service excellence.
• Promote a collaborative, accountable, and high-performing finance culture.
• Support recruitment, onboarding, training, performance management, and employee development initiatives.
• Encourage continuous improvement through process optimization and best practices.
• Provide leadership coverage and support to the Controller and Finance department as required.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 5 years of progressive accounting and finance experience.
• Previous supervisory or team leadership experience required.
• Experience within hospitality, hotel, resort, golf, gaming, or other service-based industries is considered a strong asset.
• Strong knowledge of financial reporting, budgeting, forecasting, internal controls, and accounting principles.
• Advanced proficiency in Microsoft Excel and experience with financial management/accounting systems.
• Excellent analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced operational environment.
• Strong attention to detail with a commitment to accuracy and confidentiality.

The Banquet Server is responsible for delivering exceptional food and beverage service for meetings, conferences, weddings, and special events at Dakota Dunes Resort. This role supports all aspects of banquet operations, including event setup, guest service, banquet portering, and bartending duties while maintaining high standards of hospitality, cleanliness, and professionalism.

 Key Responsibilities

• Set up meeting rooms, event spaces, food stations, beverage areas, and guest amenities according to hotel and event specifications.
• Inspect assigned rooms and service areas before events to ensure proper setup, cleanliness, and readiness.
• Provide friendly, efficient, and professional food and beverage service while anticipating and responding to guest needs.
• Greet guests, assist with seating, and provide directions or information as required.
• Serve menu items, beverages, and alcoholic drinks according to resort standards and event requirements.
• Prepare and maintain beverage stations, including banquet bar setup and service, when required.
• Ensure food, beverages, supplies, and service items are replenished throughout events.
• Maintain cleanliness and organization of banquet areas, service stations, storage areas, and equipment.
• Reset event spaces between services, including cleaning tables, chairs, floors, equipment, and service areas.
• Safely operate and maintain banquet equipment according to hotel procedures.
• Transport dishes, equipment, tables, and chairs while following safe handling practices.
• Communicate guest requests, special requirements, and service concerns to supervisors or the Banquet Manager.
• Resolve guest concerns professionally and promptly, escalating issues when necessary.
• Maintain knowledge of resort services, facilities, and local attractions to provide helpful guest assistance.
• Follow all departmental policies, safety procedures, responsible alcohol service requirements, and service standards.
• Support the banquet team with additional duties as assigned to ensure successful event execution.

 Qualifications

• Previous banquet, hospitality, food service, or bartending experience is considered an asset.
• Minimum 19 years of age to serve alcoholic beverages.
• Valid Serving It Right Saskatchewan (SIRS) certification required for bartending and alcohol service duties.
• WHMIS certification required.
• Strong communication and interpersonal skills with a guest-focused approach.
• Excellent organization, time management, and multitasking abilities.
• Ability to work independently with minimal supervision while contributing to a team environment.
• Flexible and adaptable to changing event schedules, priorities, and guest requirements.
• Basic math skills for handling transactions and beverage service.
• Reliable transportation required.

Physical Requirements

• Ability to stand, walk, and remain active for extended periods.
• Ability to lift, carry, and transport food and beverage trays weighing up to 65 lbs.
• Ability to move banquet equipment, including tables, chairs, and service supplies.
• Frequent bending, reaching, pushing, pulling, and other physical movements required.
• Ability to work evenings, weekends, holidays, and varying event schedules.

The Room Attendant plays a vital role in creating an exceptional guest experience by ensuring guest rooms and public areas are clean, comfortable, and well-maintained. Working closely with the Executive Housekeeper and Housekeeping team, this position upholds Dakota Dunes Resort's standards of cleanliness, safety, and hospitality while responding to guest needs in a professional and timely manner.

Key Responsibilities

• Clean, sanitize, and prepare guest rooms, bathrooms, public areas, and corridors to established hotel standards.
• Complete room assignments efficiently while maintaining high standards of cleanliness, presentation, and attention to detail.
• Perform evening service (turndown service) as scheduled.
• Respond promptly and courteously to guest requests, ensuring exceptional customer service and guest satisfaction.
• Inspect rooms to ensure furniture, fixtures, linens, amenities, and equipment are properly placed and in excellent condition.
• Report maintenance deficiencies, safety hazards, and repair needs promptly to the appropriate department.
• Maintain housekeeping carts, equipment, and storage areas in a clean, organized, and safe condition.
• Safely use, store, and handle cleaning chemicals and equipment in accordance with manufacturer instructions and Material Safety Data Sheets (MSDS/SDS).
• Follow hotel procedures for securing guest rooms, handling room keys, and protecting guest privacy.
• Properly document and process lost and found items in accordance with hotel policies.
• Communicate effectively with Guest Services, Maintenance, and other departments regarding room status, guest requests, and operational needs.
• Complete opening and closing duties, reports, and assigned documentation accurately.
• Support hotel security by reporting suspicious activities, safety concerns, or unusual incidents.
• Participate in emergency response procedures and follow all health and safety policies.
• Foster a positive team environment by working collaboratively with colleagues while demonstrating professionalism, respect, and integrity.
• Ensure compliance with all housekeeping policies, procedures, quality standards, and resort brand expectations.
• Perform additional duties as assigned to support hotel operations.

Qualifications

• High school diploma or equivalent is considered an asset.
• Previous housekeeping or hotel cleaning experience is preferred but not required.
• Strong commitment to delivering exceptional guest service.
• Excellent attention to detail with the ability to maintain high cleanliness standards.
• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
• Effective communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.
• Flexible availability to work days, evenings, weekends, holidays, and overtime as required.
• Basic mathematical skills for counting inventory and supplies.

Physical Requirements

• Frequently lift, carry, push, or pull up to 50 lbs.; occasionally lift up to 75 lbs.
• Stand, walk, bend, kneel, crouch, reach, and twist for extended periods throughout the shift.
• Frequently use stairs while servicing guest floors.
• Push and maneuver housekeeping carts and equipment throughout the property.
• Work indoors and occasionally outdoors in varying seasonal weather conditions.
• Ability to safely work with cleaning chemicals and disinfectants while following all safety procedures.

The Front Office Agent is responsible for providing exceptional guest service and ensuring smooth front desk operations. This role involves greeting guests, managing reservations, handling guest inquiries, processing payments, and maintaining accurate records while creating a welcoming and professional environment for all guests.

Key Responsibilities:

• Greet guests in a friendly, professional, and courteous manner and provide exceptional customer service at all times.
• Check guests in and out of the hotel following established hotel procedures and standards.
• Register arriving guests, assign rooms, and issue room keys or access cards.
• Make, modify, and cancel reservations while ensuring all booking details are accurate and up to date.
• Answer incoming phone calls and respond to guest inquiries promptly and professionally.
• Assist guests with requests, concerns, and special accommodations during their stay.
• Provide accurate information regarding hotel services, amenities, policies, and local attractions.
• Process guest payments including cash, debit, credit card, and direct billing transactions.
• Prepare and present guest folios and billing statements upon departure and ensure accurate payment processing.
• Maintain accurate records of room availability, reservations, guest accounts, and room assignments.
• Handle guest complaints or concerns professionally and escalate issues to management when necessary.
• Perform daily accounting duties including posting charges, balancing transactions, data entry, and reconciliation.
• Complete end-of-shift audit procedures and generate required reports accurately and on time.
• Coordinate and communicate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Monitor lobby and front desk areas to maintain cleanliness, organization, and professionalism.
• Follow hotel safety, security, and emergency procedures to ensure the safety of guests, staff, and hotel property.
• Maintain confidentiality of guest and hotel information.
• Attend training sessions and staff meetings as required.
• Perform other duties as assigned by management.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic knowledge of accounting and cash-handling procedures.
• Proficiency in computer systems and hotel management software such as OPERA and Microsoft Outlook.
• Ability to understand and follow verbal and written instructions.
• Ability to accurately post, balance, and reconcile charges and payments.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Ability to remain professional and composed under stressful situations.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts when required.
• Maintain high standards of personal appearance, grooming, and professionalism.
• Basic math, reading, and writing skills.
• Ability to work independently and as part of a team.

Key Responsibilities

• Prepare and serve cocktails, beer, wine, and non-alcoholic beverages according to established recipes and service standards.
• Provide outstanding guest service by engaging with guests in a friendly, professional, and efficient manner.
• Verify guest identification and ensure compliance with liquor laws and responsible beverage service practices.
• Accurately process orders and payments using the point-of-sale (POS) system.
• Maintain a clean, organized, and fully stocked bar, including replenishing liquor, beer, wine, glassware, garnishes, and supplies.
• Monitor inventory levels and notify management of stock shortages or ordering needs.
• Prepare garnishes, mixes, and other bar ingredients to ensure efficient service.
• Follow all food safety, health, sanitation, and workplace safety standards.
• Handle guest concerns professionally and resolve service issues promptly to ensure guest satisfaction.
• Collaborate with servers, kitchen staff, and fellow bartenders to ensure seamless service during peak periods.
• Perform opening and closing duties, including cash reconciliation, cleaning, and securing the bar area.
• Maintain knowledge of current beverage menus, seasonal promotions, and resort events to provide recommendations and enhance the guest experience.
• Contribute to a positive team environment while supporting resort standards of excellence.
• Other duties assigned

 Qualifications

• Previous bartending experience in a restaurant, resort, hotel, or hospitality environment is preferred.
• Valid Serve It Right Saskatchewan (SIRS) certification or willingness to obtain.
• Strong knowledge of cocktails, beer, wine, and responsible alcohol service.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong attention to detail and accuracy when handling cash and processing transactions.
• Flexible availability, including evenings, weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 25 lbs.

The Restaurant Supervisor works closely with the Food & Beverage leadership team, culinary team, and other resort departments to ensure efficient operations, financial accountability, and memorable guest experiences. This role primarily works AM and Mid-Shift rotations, including weekends and statutory holidays, based on business needs.

Key Responsibilities
·         Deliver exceptional guest service and lead by example in creating memorable dining experiences.
·         Resolve guest concerns promptly, professionally, and effectively.
·         Maintain a visible presence in the dining room and lounge during service periods.
·         Supervise and coordinate daily operations of the restaurant and lounge.
·         Ensure smooth transitions between shifts.
·         Conduct pre-shift meetings to communicate daily priorities, promotions, and service expectations.
·         Assist with inventory counts and inventory control while monitoring supplies.
·         Ensure all opening, operating, and closing procedures are completed accurately.
·         Respond to changing business levels by adjusting staffing and workflow accordingly.
·         Supervise, coach, motivate, and support restaurant team members.
·         Assist with onboarding and training of new employees.
·         Conduct ongoing coaching and performance feedback.
·         Foster a respectful, inclusive, and culturally welcoming workplace.
·         Set work schedules and monitor staffing levels throughout each shift while approving breaks.
·         Ensure food and beverage presentation meets established standards.
·         Monitor quality, consistency, cleanliness, and speed of service.
·         Work collaboratively with the culinary team to resolve service issues.

Qualifications
·         High School Diploma or equivalent is preferred.
·         Minimum (2) years of supervisory experience in a restaurant or lounge environment.
·         Serve It Right Saskatchewan certificate.
·         Safe Food Handling certificate preferred.
·         WHMIS certificate preferred.
·         First Aide & CPR certification is considered an asset.
·         Previous experience using restaurant Point-of-Sale systems.
·         Ability to lift, carry and move 11-29 lbs, frequently 30-49 lbs, occasionally 50-75 lbs.
·         Strong leadership and development skills.
·         Excellent communication and conflict resolution abilities.
·         Ability to thrive in a fast-paced environment while maintaining professionalism.
·         Familiarity with using Microsoft Office.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Employment Equity Opportunity
This position is part of a dedicated employment equity initiative. We strongly encourage candidates from Whitecap Dakota Nation and other Indigenous communities—including First Nations, Métis, and Inuit—to apply. If you wish to be considered under this initiative, please self-identify in your application.

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

We are seeking an Executive Housekeeper to join our team to help open, and lead, a team responsible for maintaining the highest standards of cleanliness and presentation throughout our thermal spa, treatment areas, relaxation spaces, and guest facilities.

Position Overview

To provide strategic leadership and operational direction for all housekeeping operations within Dakota Dunes Thermal Spa. This includes thermal waters areas, change rooms, treatment rooms, relaxation lounges, public spaces, staff facilities, laundry operations, and administrative areas.

The Executive Housekeeper will ensure exceptional cleanliness, presentation, safety, and operational standards throughout the facility while developing a high-performing team and supporting outstanding guest experience.

Key Responsibilities

Leadership & Team Management
• Lead, mentor, and inspire housekeeping, laundry, and public area teams.
• Oversee recruitment, interviewing, hiring, onboarding, training, performance management, and discipline when necessary.
• Establish and manage supervisory positions and daily operational assignments.
• Set and lead departmental meetings to align objectives and maintain accountability.
• Maintain the highest standards of cleanliness, sanitation, organization, and professionalism.
• Conduct performance appraisals and succession planning for key positions.

Housekeeping & Facility Operations
• Oversee daily cleaning and presentation standards throughout the thermal spa.
• Implement inspection programs to ensure consistent cleanliness and facility presentation.
• Coordinate deep cleaning schedules and preventative maintenance support programs.
• Manage laundry operations, linen inventories, uniform programs, and quality control.
• Ensure compliance with all health, safety, sanitation, WHMIS, and regulatory requirements.
• Support guest flow by maintaining exceptional standards in all guest-facing areas.

Administration & Financial Management
• Manage departmental purchasing, receiving, inventory control, and supplier relationships.
• Develop annual budgets and forecasts for housekeeping operations.
• Monitor labour costs, supply costs, linen utilization, and departmental productivity.
• Review operational KPIs and implement corrective actions as required.
• Achieve sustainable financial performance while maintaining exceptional cleanliness standards.

Guest Experience & Innovation
• Ensure all guest-facing areas consistently exceed presentation standards.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Collaborate with Spa Operations to enhance guest comfort and satisfaction.
• Drive innovation through sustainability initiatives, operational efficiencies, and improved cleaning systems.

Qualifications

• Minimum 5 years of leadership experience in a spa, resort, or hospitality environment.
• Proven track record in managing multi outlet food locations
• Strong financial acumen and team development skills.
• Passion for wellness, guest experience, and creating memorable environments.
• Excellent communication, organizational, and leadership skills.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply.